Online Customer Service Representative

Job Description:

Loews is seeking an experienced Online Customer Service Representative to join our team in Basel, Switzerland. As a part-time Associate Level position, the Online Customer Service Representative will be responsible for providing exceptional customer service and support to our online customers. This role requires a minimum of 3 years of experience in a similar customer service role.

Responsibilities: - Handle incoming customer inquiries via email, chat, or phone - Assist customers with placing orders, tracking shipments, and resolving any issues or complaints - Provide product information and recommendations to customers - Process returns and exchanges in a timely and efficient manner - Collaborate with other departments to address customer concerns and improve the online shopping experience - Keep detailed records of customer interactions and transactions

Requirements: - Confidence and motivation to excel in a fast-paced, customer-focused environment - Strong leadership and planning skills to effectively prioritize tasks and address customer needs - Excellent communication skills, both written and verbal - Proficiency in using CRM software and online customer service platforms - Ability to work independently and as part of a team - Experience working in e-commerce or retail customer service preferred

Benefits: - Profit sharing opportunities based on performance - Training and professional development opportunities to enhance skills and advance career growth - Disability insurance for peace of mind and financial protection

Working Environment: At Loews, we strive to cultivate a sense of ownership and responsibility at every level of the organization. Our team values collaboration, innovation, and excellence in customer service. As an Online Customer Service Representative, you will have the opportunity to make a meaningful impact on the customer experience and contribute to the success of our online sales platform.

Deadline to Apply: Interested candidates should submit their application by May 8, 2024, to be considered for this position.

Equal Opportunity Statement: Loews is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.