Online Customer Service Representative

Job Description:

We are looking for a motivated and driven Online Customer Service Representative to join our team at Comcast in Geneva, Kanton Genf, Switzerland. As an Associate Level representative, you will be responsible for providing excellent customer service to our online customers through various communication channels.

Responsibilities: - Respond to customer inquiries and resolve issues promptly and professionally - Assist customers with account management, billing inquiries, and technical support - Troubleshoot and resolve technical issues with internet, cable, and phone services - Educate customers on product offerings, promotions, and self-service options - Collaborate with internal teams to improve customer experience and service delivery - Maintain accurate records of customer interactions and transactions - Stay up-to-date on company products, services, and policies

Requirements: - Bachelor's degree or equivalent experience - 3 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong project management skills and ability to work effectively in a team environment - Proficient in using online chat, email, and social media platforms - Knowledge of telecommunications or technology industry is a plus - Ability to work flexible hours, including evenings and weekends

Benefits: - Employee discounts on Comcast products and services - Retirement plan with employer contribution - Profit sharing opportunities - Opportunities for career growth and development

Working Environment: At Comcast, we embrace diversity and create an inclusive culture that values and respects all perspectives. We are committed to providing a safe and welcoming environment for all employees.

Equal Opportunity Statement: Comcast is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: May 16, 2024

If you meet the requirements and are passionate about providing exceptional customer service, we encourage you to apply for the Online Customer Service Representative position at Comcast in Geneva, Kanton Genf, Switzerland.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.