Online Customer Service Specialist

Job Description:

Quanta Services is seeking a part-time Online Customer Service Specialist to join our team in Zurich, Kanton Zurich, CH. As an Associate Level position, we are looking for someone with at least 2 years of experience in customer service. The ideal candidate will be resourceful and resilient, able to handle challenging situations with ease. Strong decision-making and planning skills are essential for success in this role.

Responsibilities: - Respond to customer inquiries via email, chat, and phone in a timely and professional manner - Resolve customer issues and complaints effectively and efficiently - Process orders, returns, and exchanges accurately - Maintain customer records and update information as needed - Collaborate with other departments to ensure customer satisfaction - Stay up-to-date on company products, services, and policies - Provide feedback to management on customer trends and issues

Requirements: - Minimum of 2 years of experience in customer service - Excellent communication skills, both written and verbal - Strong decision-making and problem-solving abilities - Proficiency in MS Office and CRM software - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Attention to detail and high level of accuracy - High school diploma or equivalent required

Benefits: - Travel & spending expenses - Dental insurance - Life insurance

Working Environment: At Quanta Services, we strive for success in a high-energy workplace focused on delivering impactful results. Our team is dedicated to providing excellent customer service and maintaining strong relationships with our clients.

Deadline to Apply: May 16, 2024

Equal Opportunity Statement: Quanta Services is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.