Online Customer Service Specialist

Job Description:

Omnicom Group, a leading global advertising, marketing, and corporate communications company, is seeking a part-time Online Customer Service Specialist to join our team in Basel, Switzerland. As an Associate Level role, we are looking for individuals with at least 4 years of experience in customer service.

Responsibilities: 1. Provide exceptional customer service through online platforms such as email, chat, and social media. 2. Handle customer inquiries, concerns, and complaints in a timely and professional manner. 3. Assist customers with product information, order status, and issue resolution. 4. Collaborate with other departments to ensure customer satisfaction and resolution. 5. Maintain accurate records of customer interactions and transactions. 6. Stay up-to-date on company products, promotions, and policies. 7. Engage with customers to build brand loyalty and promote positive relationships. 8. Monitor online reviews and feedback to identify areas for improvement.

Requirements: 1. Demonstrated experience in online customer service. 2. Strong communication skills both written and verbal. 3. Ability to work independently and prioritize tasks effectively. 4. Proficient in using online tools and platforms for customer service. 5. Strong problem-solving skills and attention to detail. 6. Adaptable and reliable with a positive attitude. 7. Strategic planning and adaptability are essential soft skills. 8. Must be able to work part-time hours.

Benefits: 1. Relocation allowance for potential candidates outside of Basel. 2. Travel and spending expenses covered for work-related activities. 3. Dental insurance provided for all employees.

Working Environment: At Omnicom Group, we prioritize quality in all aspects of our work, products, and services. We are committed to creating a supportive and inclusive work environment where employees can thrive and grow.

Equal Opportunity Statement: Omnicom Group is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to Apply: May 11, 2024

Join our team at Omnicom Group and be part of a dynamic and innovative company that values customer service excellence. Apply now to bring your skills and experience to our team in Basel, Switzerland.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.