Online Customer Service Specialist

Job Description:

Omnicom Group is seeking a part-time Online Customer Service Specialist to join our team in Zurich, Kanton Zurich, CH. As an Associate Level position, the ideal candidate should have at least 3 years of experience in customer service and be dedicated and confident in their abilities.

Responsibilities: - Handle online customer inquiries and provide exceptional customer service through various channels such as email, chat, and social media - Resolve customer issues and complaints in a timely and efficient manner - Ensure customer satisfaction by understanding and exceeding their expectations - Collaborate with other departments to address customer needs and concerns - Assist with order processing, product information, and general inquiries - Maintain accurate records of customer interactions and transactions - Identify and escalate priority issues to the appropriate team members - Stay up-to-date on product knowledge and company policies

Requirements: - 3 years of experience in customer service - Dedicated and confident personality traits - Strong project management and leadership skills - Excellent communication and problem-solving abilities - Ability to work independently as well as part of a team - Proficiency in Microsoft Office and online communication tools - Fluent in English and German (additional languages a plus)

Benefits: - Free food - Joining Bonus - Retirement plan

Working Environment: Our team is dedicated to understanding and exceeding customer expectations. We value teamwork, communication, and continuous improvement in order to provide the best possible service to our customers.

Deadline to Apply: Interested candidates must submit their applications by May 17, 2024.

Equal Opportunity Statement: Omnicom Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.