Online Customer Service Specialist

Job Description:

As an Online Customer Service Specialist at Whole Foods Market in Zurich, CH, you will be responsible for providing exceptional customer service to our online customers. Your main goal will be to ensure customer satisfaction and loyalty by addressing any inquiries or concerns promptly and professionally.

Responsibilities: - Respond to customer inquiries via online chat, email, and phone in a timely and courteous manner - Assist customers with placing orders, tracking shipments, and resolving any issues that may arise - Educate customers about our products, promotions, and policies - Collaborate with other departments to resolve customer concerns and provide feedback for process improvements - Monitor online reviews and feedback to identify patterns and opportunities for improvement - Maintain accurate records of customer interactions and transactions - Stay up to date on product knowledge and company policies to provide accurate information to customers - Use creativity and persuasion to upsell products and promote customer loyalty

Requirements: - 3 years of experience in a customer service role - Energetic and passionate about providing exceptional customer service - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Creativity and persuasion skills to effectively engage with customers - Comfortable using technology and online platforms - Knowledge of organic and natural products is a plus

Benefits: - Training & professional development opportunities - Retirement plan options - Remote work flexibility

Working Environment: At Whole Foods Market, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe in fostering a supportive and collaborative environment where every team member can thrive and grow.

Deadline to apply: 2024-05-25

Equal Opportunity Statement: Whole Foods Market is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where everyone is treated with respect and dignity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.