Online Customer Service Specialist

Job Description:

Frontier Communications is seeking a driven and dedicated Online Customer Service Specialist to join our team in Lausanne, CH on a part-time basis. As an Entry Level position, no prior experience is required, making this the perfect opportunity for those looking to kickstart their career in customer service.

Responsibilities: - Respond to customer inquiries through various online communication channels such as email, live chat, and social media. - Provide accurate and timely information to customers regarding products, services, and policies. - Assist customers with troubleshooting technical issues and guide them through problem resolution. - Process customer orders, returns, and exchanges efficiently and accurately. - Collaborate with other departments to escalate and resolve complex customer issues. - Maintain detailed records of customer interactions and transactions. - Regularly monitor customer feedback and escalate recurring issues to the appropriate teams for resolution. - Stay up-to-date on product knowledge and industry trends to provide the best possible service to customers. - Actively participate in training sessions and team meetings to continuously improve customer service skills.

Requirements: - High school diploma or equivalent. - Excellent written and verbal communication skills in English and French. - Strong project management and decision-making abilities. - Ability to multitask and prioritize tasks effectively. - Proficiency in using online communication tools and systems. - Passion for providing exceptional customer service. - Strong attention to detail and problem-solving skills. - Ability to thrive in a fast-paced and dynamic work environment.

Benefits: - Paid sick leave. - Paid Time Off (PTO). - Employee discounts on company products and services.

Equal Opportunity Statement: Frontier Communications is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate against employees or applicants based on race, color, religion, sex, age, national origin, disability, veteran status, or any other protected category. All qualified candidates are encouraged to apply.

Deadline to apply: May 29, 2024

If you possess the qualities and skills required for this position and are looking to start your career in customer service, we encourage you to apply and be part of our dynamic team at Frontier Communications.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.