Online Customer Success Associate

Job Description: Freddie Mac is seeking a dedicated and driven Online Customer Success Associate to join our team in Geneva, Kanton Genf, CH. This part-time entry-level position is ideal for individuals looking to kickstart their career in customer success. As an Online Customer Success Associate, you will be responsible for ensuring the success and satisfaction of our online customers through proactive engagement and support.

Responsibilities: - Communicate with online customers to provide support and assistance with any inquiries or issues they may have - Monitor customer activity on our online platform and identify opportunities to enhance their experience - Collaborate with cross-functional teams to address customer needs and resolve any technical or operational issues - Analyze customer data and feedback to identify trends and opportunities for improvement - Proactively reach out to customers to gather feedback and ensure their satisfaction - Assist in the development and implementation of customer success strategies and initiatives

Requirements: - No prior experience required, but a strong desire to learn and grow in the field of customer success - Excellent communication skills and the ability to build rapport with customers - Strong analytical skills and attention to detail - Ability to work independently and as part of a team - Proficiency in Microsoft Office and other relevant software - Bachelor's degree in a related field is preferred

Benefits: - Life insurance - Company transportation - Visa sponsorship - Opportunities for growth and advancement within the company

Equal Opportunity Statement: Freddie Mac is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Join Freddie Mac and be part of a company that pioneers change and sets industry benchmarks. Apply now to become our next Online Customer Success Associate! Deadline to apply: 2024-05-28.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.