Online Customer Success Officer

As an Online Customer Success Officer at Interpublic Group in Zurich, Kanton Zurich, CH, you will play a crucial role in ensuring the satisfaction and success of our online customers. This part-time position at an associate level requires a minimum of 2 years of experience in a similar role.

Responsibilities: - Manage relationships with online customers to understand their needs and proactively address any issues that may arise - Monitor customer success metrics and develop strategies to improve customer satisfaction and retention rates - Collaborate with internal teams to ensure a seamless customer experience from onboarding to ongoing support - Provide training and support to customers on how to utilize our online products effectively - Analyze customer feedback and data to identify trends and opportunities for improvement - Stay up-to-date on industry trends and best practices to continuously enhance the customer success program - Assist in the development of customer success resources and materials - Act as a liaison between customers and internal teams to drive product enhancements and updates based on customer feedback

Requirements: - Confident and adaptable personality traits - Strong emotional intelligence and cooperation skills - Proven experience in customer success or a related field - Excellent communication and problem-solving skills - Ability to work independently and as part of a team - Familiarity with online customer success tools and platforms - Bachelor's degree in Business, Marketing, or a related field preferred

Benefits: - Free food - Dental insurance - Free accommodation

Working environment: At Interpublic Group, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value collaboration, innovation, and a growth mindset to drive success for both our customers and our employees.

Equal opportunity statement: Interpublic Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.