Online Customer Success Specialist

Job Description: Stadler Rail AG is seeking a part-time Online Customer Success Specialist to join our team in Basel, Switzerland. As an Associate level role, the ideal candidate will have at least 3 years of experience in a customer-facing role and possess a passion for providing exceptional customer service.

Responsibilities: - Serve as the primary point of contact for online customers, ensuring their needs are met and issues are resolved in a timely and efficient manner - Build and maintain strong relationships with customers through clear and professional communication via email, chat, and phone - Collaborate with internal teams such as sales, marketing, and product development to ensure customer satisfaction and retention - Monitor customer feedback and identify opportunities for improvement in order to enhance the overall customer experience - Provide product education and onboarding support to customers to increase product adoption and usage - Handle customer complaints and escalations with empathy and professionalism, ensuring a positive resolution for all parties involved - Maintain a deep understanding of our products and services in order to effectively troubleshoot customer issues and provide solutions

Requirements: - Proven experience in a customer service or customer success role, preferably in an online setting - Excellent communication skills and the ability to empathize with customers and address their needs effectively - Strong problem-solving skills and the ability to think quickly on your feet in a fast-paced environment - A passion for building relationships and providing top-notch customer service - Independent and self-motivated with the ability to work effectively both independently and as part of a team - Emotional intelligence and the ability to remain calm and composed under pressure - Equal opportunity statement: At Stadler Rail AG, we are committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected status. All qualified applicants will receive consideration for employment.

Benefits: - Joining Bonus - Life insurance - Paid overtime

If you are a passionate and independent individual with a talent for building strong customer relationships, we encourage you to apply for our Online Customer Success Specialist position by the deadline of June 26, 2024. We look forward to welcoming you to our team and treating you like an extended family in our supportive and collaborative work environment at Stadler Rail AG.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.