Online Customer Success Specialist

Job Description:

Eli Lilly is seeking a part-time Online Customer Success Specialist to join our team in Bern, Kanton Bern, Switzerland. As an Associate Level position, we are looking for someone with at least 2 years of experience in a customer success role. The ideal candidate will be independent, driven, adaptable, and have strong problem-solving skills.

Responsibilities: - Provide exceptional customer support and assistance through various online channels such as email, chat, and social media - Proactively engage with customers to ensure their needs are being met and to identify opportunities for upselling or cross-selling - Collaborate with internal teams to address customer concerns and ensure timely resolution of issues - Maintain a high level of product knowledge and stay up-to-date on industry trends and best practices - Monitor customer feedback and metrics to identify areas for improvement and implement solutions

Requirements: - At least 2 years of experience in a customer success role - Independent and driven with a strong focus on customer satisfaction - Excellent communication and interpersonal skills - Ability to adapt to changing priorities and work effectively in a fast-paced environment - Strong problem-solving skills and attention to detail

Benefits: - Paid sick leave - Profit sharing - Disability insurance - Committed to environmental responsibility and sustainable practices.

Equal Opportunity Statement: Eli Lilly is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: June 29, 2024

If you meet the requirements and are passionate about providing excellent customer support in an online environment, we encourage you to apply for the Online Customer Success Specialist position at Eli Lilly. Join us in making a difference in the lives of our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.