Online Customer Success Specialist

Job Description:

We are seeking a part-time Online Customer Success Specialist to join our team at Staples in Basel, Kanton Basel Landschaft, CH. As an Associate Level role, the ideal candidate should have at least 4 years of experience in a customer success or related role.

Responsibilities: - Build and maintain strong relationships with online customers, ensuring their needs are met and issues are resolved in a timely manner - Provide product information, guidance, and support to customers through various online channels - Monitor customer feedback and trends to identify areas for improvement in products and services - Collaborate with the sales and marketing teams to drive customer retention and expansion initiatives - Conduct regular check-ins and follow-ups with customers to ensure their satisfaction and success with our products - Keep accurate records of customer interactions and feedback in the CRM system

Requirements: - Driven and adaptable personality traits - Strong presentation and communication skills - Previous experience in a customer success or customer service role - Knowledge of online platforms and e-commerce best practices - Ability to work independently and as part of a team - Proficiency in MS Office and CRM software

Benefits: - Disability insurance - Free accommodation - Paid overtime

Working Environment: At Staples, we value building strong connections and treating our colleagues like an extended family. We believe in fostering a positive and collaborative work environment where everyone can thrive and grow.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Staples is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.