Online Customer Success Specialist

Job Description:

Mattel, a leading global toy company, is seeking a part-time Online Customer Success Specialist to join our team in Zurich, Switzerland. As an Entry Level position, we welcome candidates with 0 years of experience who are hardworking, confident, possess excellent persuasion skills, and excel at problem-solving.

Responsibilities: - Provide exceptional customer service to online customers through various channels such as email, phone, and live chat - Assist customers with product inquiries, order processing, and issue resolution in a timely and professional manner - Drive customer satisfaction and retention by building positive relationships with customers and addressing their needs effectively - Collaborate with cross-functional teams including Sales, Marketing, and Operations to ensure a seamless customer experience - Monitor customer feedback and gather insights to improve our products and services - Stay up-to-date on product knowledge and industry trends to provide accurate information to customers - Identify opportunities for upselling and cross-selling products to increase revenue

Requirements: - Bachelor's degree in Marketing, Business, Communications, or related field preferred - Strong communication skills and the ability to convey information clearly and concisely - Proficient in Microsoft Office suite and CRM tools - Ability to multitask and prioritize tasks in a fast-paced environment - Detail-oriented with excellent problem-solving skills - Fluency in English and German is required; additional languages are a plus

Benefits: - Paid overtime for additional hours worked - Paid sick leave for when you need to take time off due to illness - Training and professional development opportunities to enhance your skills and advance your career

Working Environment: At Mattel, we thrive in a culture that embraces change and responds resiliently to challenges. Our team is made up of dedicated professionals who are passionate about creating memorable experiences for our customers.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Mattel is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these protected traits.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.