Online Customer Support Associate

Job Description:

We are looking for a dynamic and motivated Online Customer Support Associate to join our team at L Brands in Geneva, Switzerland. As an Associate Level position, you will be responsible for providing excellent customer service and support to our online customers. This is a part-time position with the opportunity for growth and advancement within the company.

Responsibilities: - Respond to customer inquiries and concerns via email, chat, and phone in a timely and professional manner - Assist customers with order placements, tracking, and returns - Troubleshoot and resolve customer issues to ensure a positive customer experience - Collaborate with other departments to address customer needs and concerns - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Work closely with the online sales team to drive customer satisfaction and loyalty - Contribute to the development of online customer support strategies and initiatives - Maintain accurate records of customer interactions and transactions

Requirements: - 3 years of experience in customer service or a related field - Strong communication and interpersonal skills - Excellent problem-solving abilities - Ability to work independently and in a team environment - Motivated and adaptable personality traits - Strong soft skills in strategic planning and adaptability - Fluency in English and French (additional languages are a plus) - Proficiency in Microsoft Office and online customer support platforms

Benefits: - Dental insurance - Vision insurance - Travel opportunities

Working Environment: L Brands is a company that transcends borders, promoting collaboration on a global scale. You will have the opportunity to work with a diverse team of professionals and contribute to the success of our online customer support operations.

Deadline to Apply: June 28, 2024

Equal Opportunity Statement: L Brands is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, religion, sex, sexual orientation, gender identity, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.