Online Customer Support Associate

Job Description:

Baxalta, a leading biopharmaceutical company, is seeking a part-time Online Customer Support Associate to join our team in Zurich, Switzerland. As an Associate Level role, the ideal candidate will have at least 4 years of experience in customer support or a related field.

Responsibilities: - Provide exceptional online customer support through various communication channels such as chat, email, and social media - Address customer inquiries, issues, and complaints in a timely and professional manner - Assist customers with product information, technical support, and troubleshooting - Collaborate with cross-functional teams to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Uphold a high standard of customer service and uphold company values

Requirements: - Resilient and adaptable personality traits - Strong project management and negotiation skills - Excellent communication and problem-solving abilities - Proficiency in Microsoft Office and CRM software - Fluency in English and German (additional languages a plus) - Bachelor's degree in Business Administration or related field

Benefits: - Relocation allowance for eligible candidates - Vision insurance to support your eye health - Paid Time Off (PTO) for work-life balance

Working Environment: At Baxalta, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to making a positive impact on the lives of our customers and patients. Join us in our mission to improve healthcare globally.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: Baxalta is an equal opportunity employer and does not discriminate on the basis of race, gender, religion, disability, sexual orientation, or age. We are committed to creating a diverse and inclusive workplace where every employee can thrive and contribute to our success.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.