Online Customer Support Manager

Job Description:

Baxter International is seeking a part-time Online Customer Support Manager to join our team in Bern, Kanton Bern, CH. As a mid-to-senior level employee with at least 6 years of experience, you will be responsible for managing our online customer support team and ensuring the highest level of customer satisfaction.

Responsibilities: - Manage a team of online customer support representatives - Develop and implement customer support strategies to improve customer satisfaction - Monitor and evaluate team performance to ensure efficiency and effectiveness - Handle escalated customer issues and provide timely resolutions - Collaborate with other departments to address customer concerns and improve processes - Analyze customer feedback and data to identify trends and areas for improvement - Implement training programs to develop the skills of the customer support team - Stay up-to-date on industry trends and best practices in online customer support

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in online customer support management - Strong leadership and communication skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Hardworking and resilient personality traits - Excellent critical thinking and presentation skills - Knowledge of customer support software and tools - Familiarity with online customer service platforms and social media channels

Benefits: - Remote work flexibility - Paid sick leave - Free food

Working Environment: At Baxter International, we provide an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to providing top-notch customer support and ensuring a positive experience for our clients.

Deadline to Apply: 2024-06-01

Equal Opportunity Statement: Baxter International is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.