Online Customer Support Manager

Job Description:

Domtar is seeking a highly skilled and experienced Online Customer Support Manager to join our team in Zurich, Kanton Zurich, CH. As the Online Customer Support Manager, you will be responsible for overseeing and managing all aspects of online customer support and ensuring the highest level of satisfaction for our customers. This is a part-time role with a mid-to-senior level of seniority and requires a minimum of 8 years of relevant experience.

Responsibilities: - Develop and implement strategies to enhance online customer support services - Manage a team of online customer support representatives and oversee their performance - Monitor and analyze customer feedback and data to identify areas for improvement - Collaborate with cross-functional teams to address customer issues and ensure prompt resolution - Implement best practices for online customer support to drive customer satisfaction and loyalty - Stay up-to-date on industry trends and developments in online customer support technology and practices - Provide regular reports and updates to senior management on online customer support metrics and performance

Requirements: - 8+ years of experience in online customer support or a related field - Strong leadership and people management skills - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and handle multiple priorities - Resourceful and adaptable to changing business needs - Bachelor's degree in Business Administration or a related field (preferred)

Personality traits required: resourceful, adaptable Soft skills required: leadership, people management

Benefits: - Paid Time Off (PTO) - Free food - Remote work flexibility

Working Environment: At Domtar, we encourage curiosity and questioning to fuel innovation and growth. We believe in creating a supportive and collaborative work environment where employees can thrive and succeed.

Deadline to apply: June 23, 2024

Equal Opportunity Statement: Domtar is an equal opportunity employer and is committed to diversity in the workplace. We celebrate and support individual differences and strive to create an inclusive environment where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.