Online Customer Support Officer

Job Description:

ConAgra Foods is seeking a dynamic and motivated Online Customer Support Officer to join our team in Geneva, Kanton Genf, CH. As an Associate Level position, the ideal candidate will have at least 3 years of experience in customer support roles. We are looking for individuals who are adaptable, driven, and possess strong decision-making and negotiation skills.

Responsibilities: - Provide timely and accurate responses to customer inquiries via email, chat, and social media platforms - Address and resolve customer complaints and issues in a professional and courteous manner - Collaborate with cross-functional teams to ensure a seamless customer experience - Identify trends in customer feedback and recommend solutions to improve the overall customer experience - Serve as a brand ambassador for ConAgra Foods by promoting our products and services to customers - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies to better assist customers - Monitor and respond to online reviews and feedback to enhance our reputation

Requirements: - Bachelor's degree or equivalent experience - Minimum of 3 years of experience in a customer support role - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work independently and collaboratively in a fast-paced environment - Proficiency in Microsoft Office and customer relationship management (CRM) software - Fluency in English, additional languages a plus

Benefits: - Training & professional development opportunities - Gym membership - Travel opportunities

Working Environment: At ConAgra Foods, you will have the opportunity to achieve success in a high-energy workplace focused on delivering impactful results. Our team values collaboration, innovation, and excellence, and we are committed to providing a supportive and inclusive work environment.

Deadline to apply: 2024-07-04

Equal Opportunity Statement: ConAgra Foods is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.