Online Customer Support Officer

Job Description:

Farmers Insurance Exchange is seeking a motivated and reliable Online Customer Support Officer to join our team in Geneva, Kanton Genf, Switzerland. This position is part-time and entry-level, with 1 year of experience required.

Responsibilities: - Provide online customer support via chat, email, and social media platforms - Respond to customer inquiries and resolve issues in a timely and professional manner - Assist customers with account management, billing inquiries, and policy information - Collaborate with other team members to ensure a seamless customer experience - Proactively identify and address potential customer concerns or trends - Contribute to the development and implementation of customer support strategies - Stay up-to-date on company products, services, and policies

Requirements: - Motivated and reliable individual with excellent communication skills - Strong problem-solving and strategic planning abilities - 1 year of experience in customer support or a related field - Proficiency in Microsoft Office and other relevant software applications - High school diploma or equivalent required, bachelor's degree preferred

Benefits: - Remote work flexibility - Free accommodation - Paid Time Off (PTO)

Working Environment: At Farmers Insurance Exchange, we foster transparency and open dialogue for effective communication at all levels. We prioritize collaboration, innovation, and continuous improvement in our work environment.

Equal Opportunity Statement: Farmers Insurance Exchange is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment.

Deadline to apply: July 5, 2024

If you meet the qualifications and are excited to join a dynamic team, please apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.