Online Customer Support Representative

Job Description:

Essendant, a leading online retailer in Lausanne, Vaud, is seeking a part-time Online Customer Support Representative to join our team at the Associate Level. We are looking for a dedicated and resourceful individual with at least 3 years of experience in customer support. The ideal candidate will possess strong problem-solving skills and be adept at strategic planning.

Responsibilities: - Providing exceptional customer support via email, chat, and phone - Resolving customer issues in a timely and effective manner - Handling customer inquiries and providing product information - Collaborating with other departments to ensure customer satisfaction - Maintaining accurate records of customer interactions and transactions - Generating reports on customer feedback and trends

Requirements: - 3 years of experience in customer support - Excellent communication skills, both written and verbal - Strong problem-solving abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - A friendly and positive demeanor - Bachelor's degree in a related field preferred

Benefits: - Training & professional development opportunities - Travel opportunities for conferences and events - Retirement plan options - Opportunity to give back to the community through corporate social responsibility initiatives

Equal Opportunity Statement: Essendant is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability.

Deadline to Apply: June 15, 2024

Join Essendant as an Online Customer Support Representative and be part of a dynamic team dedicated to providing excellent customer service and making a positive impact in the community. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.