Online Customer Support Specialist

Job Description:

We are looking for a skilled Online Customer Support Specialist to join our team at Dover in Zurich. As an Associate Level role, the ideal candidate will have at least 2 years of experience in customer support or a related field. This is a part-time position with the opportunity for growth within the company.

Responsibilities: - Respond to customer inquiries and provide timely and accurate assistance via online platforms such as email, chat, and social media. - Troubleshoot technical issues and escalate complex problems to the appropriate team members. - Collaborate with the sales and marketing teams to enhance the overall customer experience. - Analyze customer feedback to identify areas for improvement and suggest innovative solutions. - Maintain a comprehensive knowledge of the company's products and services to effectively address customer inquiries.

Requirements: - Excellent communication skills, both written and verbal. - Ability to work independently and be resourceful in finding solutions. - Strong project management skills and the ability to prioritize tasks effectively. - Creativity in problem-solving and developing new strategies to improve customer satisfaction. - Proficiency in multiple languages is a plus.

Personality Traits: - Independent: Able to work autonomously and make decisions confidently. - Resourceful: Finds creative solutions to complex problems and adapts to changing situations.

Soft Skills: - Project Management: Ability to plan, organize, and execute tasks effectively. - Creativity: Thinks outside the box to provide unique solutions to customer concerns.

Benefits: - Dental insurance for employees. - Travel opportunities for company events and conferences. - Visa sponsorship for qualified candidates.

Working Environment: At Dover, we empower our employees to take ownership and make impactful decisions. We value collaboration, innovation, and a supportive work culture where every team member's input is valued.

Equal Opportunity Statement: Dover is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.