Online Customer Support Specialist

Job Description:

We are seeking a motivated Online Customer Support Specialist to join our team at Nationwide in Lausanne, Vaud, CH. As an Entry Level position with no prior experience required, this part-time role will involve providing exceptional customer service to our online users. The ideal candidate will be hardworking and independent, with a knack for presentation and persuasion skills.

Responsibilities: - Respond to customer inquiries through various online channels, including email, chat, and social media - Troubleshoot and resolve customer issues in a timely and efficient manner - Provide product information and assistance to customers - Monitor online reviews and address any concerns or complaints - Collaborate with other teams to improve the online customer experience - Maintain accurate records of customer interactions and transactions

Requirements: - Strong communication skills, both written and verbal - Ability to work independently and prioritize tasks effectively - Proficiency in using online communication tools and platforms - Excellent problem-solving skills and attention to detail - Ability to adapt to a fast-paced and ever-changing work environment

Benefits: In addition to a competitive salary, we offer dental insurance, vision insurance, and profit-sharing opportunities. Our working environment is one that encourages curiosity and questioning to fuel innovation and growth.

Deadline to apply: June 26, 2024

Equal Opportunity Statement: Nationwide is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.