Online Customer Support Specialist

Job Description:

OC Oerlikon Corporation AG is seeking a dedicated and reliable Online Customer Support Specialist to join our team in Geneva, Kanton Genf. In this part-time role at the Associate Level, you will be responsible for providing exceptional customer service and support to our online customers.

Responsibilities: - Respond to customer inquiries and provide support via online chat, email, and phone - Assist customers with order placement, product inquiries, and issue resolution - Monitor and manage online reviews and feedback - Collaborate with cross-functional teams to address customer issues and improve the online shopping experience - Provide guidance and assistance to customers navigating the online platform - Identify and report trends in customer inquiries and feedback to help improve products and services - Meet and exceed customer satisfaction goals

Requirements: - 3 years of experience in customer service or a related field - Strong communication and interpersonal skills - Excellent problem-solving abilities - Proficiency in using online communication tools and platforms - Time management skills and the ability to prioritize tasks effectively - Team player with a positive attitude and willingness to learn - Fluency in English and knowledge of additional languages is a plus

Benefits: - Visa sponsorship for qualified candidates - Vision insurance - Disability insurance

Working Environment: At OC Oerlikon Corporation AG, we are committed to fostering diversity and inclusivity. We strive to create a culture of belonging where all employees feel valued and respected. As an Online Customer Support Specialist, you will have the opportunity to work in a supportive and collaborative environment that values your contributions.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: OC Oerlikon Corporation AG is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are treated with respect and dignity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.