Online Live Chat Manager

Job Description:

Altria Group, a leading tobacco and smokeless products manufacturer, is seeking a talented Online Live Chat Manager to join our team in Bern, Kanton Bern, CH. This part-time position is ideal for a candidate with Mid-to-Senior Level experience in online customer service and management.

Responsibilities: - Manage online live chat platform to provide excellent customer service and support - Train and supervise a team of live chat agents to ensure quality service delivery - Monitor and analyze chat interactions to identify opportunities for improvement - Collaborate with other departments to address customer inquiries and concerns effectively - Develop and implement strategies to increase chat engagement and customer satisfaction - Stay updated on industry trends and best practices in online customer service

Requirements: - 7 years of experience in online customer service and management roles - Strong communication and interpersonal skills - Proficiency in live chat software and customer service tools - Ability to multitask and work efficiently in a fast-paced environment - Hardworking and reliable with a passion for providing exceptional customer service - People management and research skills - Bachelor's degree or equivalent experience in a related field

Benefits: - Free accommodation - Gym membership - Travel opportunities - Opportunity to unleash creativity in a setting that celebrates and nurtures innovation

Working Environment: At Altria Group, we value diversity and encourage creativity. Our team enjoys a collaborative and supportive working environment where every idea is heard and valued. Join us and be part of a dynamic team that is dedicated to providing exceptional customer service.

Deadline to apply: July 4, 2024

Equal Opportunity Statement: Altria Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status in accordance with applicable law. We are committed to building a diverse and inclusive workforce that reflects the communities we serve.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.