Online Live Chat Manager

Job Description:

VF is seeking a dedicated and confident Online Live Chat Manager to join our team in Lausanne, Vaud, CH on a part-time basis. As a Mid-to-Senior Level professional with 7 years of experience, you will be responsible for managing our online live chat platform, ensuring a seamless and positive customer experience.

Responsibilities: - Manage and oversee the online live chat platform, including troubleshooting technical issues and ensuring timely responses to customer inquiries - Develop and implement chat strategies to improve customer satisfaction and increase sales - Monitor chat conversations to ensure quality and consistency in messaging - Collaborate with cross-functional teams to align chat efforts with overall business goals - Analyze chat data and performance metrics to identify areas for improvement - Train and mentor chat agents to provide excellent customer service - Stay up-to-date with industry trends and best practices in online chat management

Requirements: - 7 years of experience in online chat management or a related field - Strong leadership and project management skills - Excellent communication and interpersonal abilities - Proficiency in chat platforms and customer service software - Ability to work independently and make decisions autonomously - Bachelor's degree in a related field preferred - Bilingual in English and French is a plus

Personality Traits: - Dedicated - Confident

Soft Skills: - Leadership - Project Management

Benefits: - Paid Time Off (PTO) - Relocation Allowance - Remote Work Flexibility

Working Environment: At VF, we encourage autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and inclusive work environment where employees can grow and thrive.

Deadline to Apply: 2024-07-03

Equal Opportunity Statement: VF is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.