Online Live Chat Officer

Job Description:

As an Online Live Chat Officer at Lowe’s in Lausanne, Vaud, CH, you will be responsible for providing exceptional customer service through online chat support. This part-time entry-level position requires no prior experience, making it an ideal opportunity for individuals looking to start their career in customer service.

Responsibilities: - Engage with customers in real-time through online chat to address their questions, concerns, and feedback - Provide accurate product information, troubleshooting assistance, and order support - Maintain a positive and professional demeanor while communicating with customers - Utilize emotional intelligence to de-escalate tense situations and ensure customer satisfaction - Collaborate with other team members to ensure consistent and high-quality support for all customers - Stay up-to-date on products, promotions, and company policies to provide accurate and timely information to customers - Handle multiple chat conversations simultaneously while maintaining a high level of service

Requirements: - Hardworking and passionate about delivering exceptional customer service - Strong emotional intelligence and ability to adapt to different customer needs - Excellent written communication skills with a keen attention to detail - Ability to work in a fast-paced environment and multitask effectively - Comfortable using technology and learning new software systems - High school diploma or equivalent - Bilingual proficiency in English and French is preferred

Benefits: - Gym membership to promote a healthy work-life balance - Travel opportunities for training and team-building events - Disability insurance for added security and peace of mind

Working Environment: As a member of the Lowe’s team, you will have the opportunity to build strong relationships with colleagues, clients, and partners. We foster a collaborative and inclusive environment where your contributions are valued and recognized.

Deadline to Apply: April 29, 2024

Equal Opportunity Statement: Lowe’s is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other status. We strive to create a supportive and welcoming environment where everyone can thrive and contribute to our success.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.