Online Live Chat Officer

Job Description:

We are seeking an energetic and confident Online Live Chat Officer to join our team at Staples in Basel, Kanton Basel Landschaft, CH. As an Entry Level position, no prior experience is required, making this the perfect opportunity for someone looking to kickstart their career in customer service.

Responsibilities: - Engage with customers via live chat to provide product information, resolve complaints, and offer assistance with their online orders. - Utilize strategic planning and emotional intelligence to effectively communicate with customers and build rapport. - Collaborate with colleagues to ensure a seamless customer experience and provide timely resolutions to issues. - Monitor chat queues and respond to inquiries in a timely manner to ensure customer satisfaction. - Maintain accurate records of customer interactions and follow up as needed to ensure resolution.

Requirements: - Energetic and confident personality with a passion for customer service. - Strong strategic planning skills and emotional intelligence. - Excellent written communication skills and attention to detail. - Ability to multitask and prioritize in a fast-paced environment. - Proficiency in using online chat platforms and basic computer skills.

Benefits: - Remote work flexibility allowing you to work from the comfort of your own home. - Company-provided equipment to ensure you have the tools you need to succeed. - Profit sharing opportunities to reward your hard work and dedication.

Working Environment: Join a company that pioneers change and sets industry benchmarks. At Staples, you will be part of a team that values innovation, collaboration, and a customer-centric approach to business.

Deadline to Apply: Don't miss out on this exciting opportunity! The deadline to apply is July 4, 2024.

Equal Opportunity Statement: Staples is an equal opportunity employer and is committed to diversity in the workplace. We value and respect all individuals regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.