Online Support Assistant

American Financial Group is seeking a motivated and proactive Online Support Assistant to join our team in Lausanne, Vaud, CH. This part-time role at the Associate Level requires a minimum of 2 years of experience in a similar role. The ideal candidate will possess a confident and reliable personality, as well as strong adaptability and project management skills.

Responsibilities: - Provide online support to customers via email, chat, and phone - Assist customers with account inquiries, troubleshooting technical issues, and navigating our online platform - Collaborate with other team members to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Contribute to ongoing process improvements and system updates

Requirements: - Minimum of 2 years of experience in a customer support role - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to multitask and prioritize tasks effectively - Proficiency in Microsoft Office suite and online communication tools - Bachelor's degree in a related field preferred

Benefits: - Vision insurance - Joining Bonus - Travel & spending expenses - Opportunities for growth and development within the company

Working environment: At American Financial Group, we believe in fostering a culture that embraces change and responds resiliently. As an Online Support Assistant, you will have the opportunity to work in a dynamic and supportive team environment where your contributions are valued and recognized.

Deadline to apply: 2024-06-29

Equal Opportunity Statement: American Financial Group is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.