Online Support Assistant

Job Description: As an Online Support Assistant at United Technologies, you will be responsible for providing online support to customers, clients, and colleagues. Your main duties will include responding to inquiries via email, chat, and other online platforms, troubleshooting technical issues, and providing guidance and assistance to users navigating our online systems. Additionally, you will be responsible for maintaining accurate records of interactions and escalating complex issues to the appropriate team members.

Responsibilities: - Respond to customer inquiries in a timely and professional manner - Troubleshoot technical issues and provide solutions - Guide users through online systems and processes - Maintain accurate records of all interactions - Escalate complex issues to the appropriate team members - Collaborate with colleagues to improve online support processes - Stay up-to-date on company products and services - Provide feedback and suggestions for improvement

Requirements: - Confidence and adaptability to handle a variety of customer inquiries - Strong emotional intelligence to empathize with customers and colleagues - Basic project management skills to prioritize tasks and meet deadlines - Excellent written and verbal communication skills - Ability to work well in a team environment - Strong problem-solving skills - Proficiency in using online communication tools and platforms

Benefits: - Relocation allowance for eligible candidates - Employee discounts on company products and services - Vision insurance for eligible employees

Working Environment: Join a team that leads the industry with cutting-edge ideas and solutions. As part of United Technologies, you will have the opportunity to work in a dynamic and innovative environment where your contributions will make a real impact.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement: United Technologies is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.