Online Support Associate

As an Online Support Associate at Sulzer Ltd, located in Zurich, Switzerland, you will play a crucial role in providing exceptional customer service and support to our online clients. This part-time entry-level position is ideal for individuals who are reliable, passionate, possess strong negotiation skills, and excel in people management.

Responsibilities: 1. Monitor and respond promptly to customer inquiries via various online communication channels such as email, chat, and social media. 2. Assist customers with product information, order processing, technical support, and issue resolution. 3. Collaborate with the sales team to ensure a seamless online shopping experience for customers. 4. Use problem-solving skills to address customer concerns and escalate issues as needed. 5. Provide feedback to the team on customer trends, issues, and suggestions for improvements. 6. Work closely with IT and marketing teams to enhance the online customer experience.

Requirements: 1. High school diploma or equivalent. 2. Strong communication skills, both written and verbal. 3. Ability to multitask and work effectively under pressure. 4. Proficiency in using online communication tools and platforms. 5. Prior experience in customer service is a plus but not required. 6. Must be reliable and able to work in a fast-paced environment. 7. Passion for providing exceptional customer service.

Benefits: 1. Travel and spending expenses covered by the company. 2. Paid overtime opportunities. 3. Joining bonus for new employees. 4. Opportunity to work in a creative and motivating environment that encourages personal and professional growth.

Deadline to apply: May 6, 2024

Equal Opportunity Statement: Sulzer Ltd is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, or any other characteristic protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.