Online Support Manager

As an Online Support Manager at Sealed Air in Geneva, Kanton Genf, CH, you will play a crucial role in managing and overseeing the online support services provided by the company. This part-time position is set at a Mid-to-Senior Level, requiring a minimum of 8 years of experience in a related field.

Responsibilities: - Develop and implement strategies to improve online support services and enhance customer satisfaction. - Manage a team of online support specialists, providing guidance, training, and support as needed. - Monitor and track key performance indicators to evaluate the effectiveness of online support services. - Collaborate with internal teams to identify customer needs and trends to improve service offerings. - Ensure that online support processes and procedures are efficient, effective, and in line with company standards. - Manage customer escalations and resolve issues in a timely and professional manner. - Stay informed about industry best practices and emerging technologies to enhance online support services.

Requirements: - Passionate and resilient individual with a strong commitment to providing excellent customer service. - Excellent attention to detail and ability to work effectively in a team-based environment. - Proven experience in managing online support services and leading a team. - Bachelor's degree in a related field or equivalent work experience. - Strong communication and problem-solving skills. - Experience with customer relationship management (CRM) software and online support tools. - Ability to adapt to a fast-paced, dynamic work environment.

Benefits: - Disability insurance - Retirement plan - Profit sharing

Working Environment: Sealed Air encourages calculated risk-taking to drive innovation and progress. As an Online Support Manager, you will have the opportunity to contribute ideas and lead initiatives that will shape the future of online support services at the company.

Deadline to apply: 2024-05-16

Equal Opportunity Statement: Sealed Air is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.