Online Support Manager

The Online Support Manager at Duke Energy will be responsible for overseeing and managing the online support team to ensure exceptional customer service and technical support for Duke Energy's online platforms. This position will require a strong background in customer service, technical support, and team management.

Responsibilities: - Manage and lead a team of online support representatives to provide timely and accurate online support to customers - Monitor and analyze customer feedback and online support metrics to identify areas for improvement - Develop and implement strategies to improve the overall online support experience for customers - Collaborate with other departments to ensure seamless integration of online support services with other customer service channels - Stay current on industry trends and best practices in online support and customer service

Requirements: - Bachelor's degree in a related field - Minimum of 8 years of experience in customer service or technical support - Proven experience in managing a team - Strong communication and interpersonal skills - Energetic and driven personality traits - Ability to work well under pressure and in a fast-paced environment - Strong cooperation and creativity skills - Proficiency in Microsoft Office and online support tools

Benefits: - Disability insurance - Profit sharing - Free food

Working Environment: At Duke Energy, we pride ourselves on fostering an environment where technology is harnessed to drive innovation and efficiency. The Online Support Manager will have the opportunity to work in a dynamic and collaborative environment where their skills and expertise will be valued.

Equal Opportunity Statement: Duke Energy is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We welcome and encourage applications from all qualified candidates, regardless of race, gender, age, religion, sexual orientation, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.