Online Support Officer

As an Online Support Officer at Staples in Zurich, Kanton Zurich, Switzerland, you will play a key role in providing exceptional support to our online customers. This part-time position at the Associate Level requires a minimum of 4 years of relevant experience in a customer service or support role.

Responsibilities: - Respond to customer inquiries and provide assistance via online chat, email, and phone. - Resolve customer issues in a prompt and professional manner. - Collaborate with internal teams to address complex problems and provide solutions. - Identify opportunities to improve the customer experience and make recommendations for process improvements. - Utilize project management skills to coordinate and implement online support projects. - Provide training and guidance to new team members as needed.

Requirements: - Motivated and resourceful individual who thrives in a fast-paced environment. - Strong persuasion skills to effectively communicate with customers and internal stakeholders. - Demonstrated project management experience to handle multiple tasks simultaneously. - Excellent written and verbal communication skills. - Proficiency in Microsoft Office and other relevant software applications. - Ability to work independently and as part of a team. - Fluency in English and German is required.

Benefits: - Training & professional development opportunities to enhance your skills and advance your career. - Free food provided in the office to keep you fueled throughout the day. - Travel opportunities for team meetings and conferences.

Equal Opportunity Statement: Staples is an equal opportunity employer and is committed to promoting equality and fairness for all employees. We value diversity and inclusion in our workplace and welcome applicants from all backgrounds.

If you meet the requirements and are interested in joining our team as an Online Support Officer, please submit your application by the deadline of July 13, 2024. We look forward to reviewing your qualifications and potentially welcoming you to the Staples family.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.