Online Support Representative

Job Description:

Huber+Suhner is seeking a motivated and driven individual to join our team as an Online Support Representative in Geneva, Kanton Genf, CH. This position is part-time and entry-level, requiring no prior experience. We are looking for a candidate who is creative and possesses leadership skills to support our online customer service efforts.

Responsibilities: - Provide online support to customers via chat, email, and social media platforms - Assist customers with product inquiries, order status, and technical issues - Resolve customer complaints and issues in a timely and professional manner - Collaborate with cross-functional teams to address customer needs and improve online support processes - Contribute to the development of online support resources, such as FAQs and knowledge bases - Meet or exceed customer satisfaction goals and service level agreements

Requirements: - Motivated and driven individual with a passion for customer service - Strong communication skills and ability to work well in a team environment - Creative thinker who can come up with innovative solutions to customer problems - Demonstrated leadership skills or potential - High school diploma or equivalent required - Proficiency in MS Office and online communication tools - Ability to work part-time hours, including evenings and weekends

Benefits: - Employee discounts on Huber+Suhner products - Company-provided equipment for remote work - Disability insurance coverage

Working Environment: Join a team that fosters creativity and values fresh ideas. At Huber+Suhner, we encourage our employees to think outside the box and come up with inventive solutions to customer challenges. Embrace a culture of innovation and collaboration in our dynamic work environment.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement: Huber+Suhner is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.