Online Web Chat Assistant

Job Description:

Western Digital is seeking a dedicated and driven Online Web Chat Assistant to join our team in Lausanne, Vaud. This is a part-time, entry-level position with the opportunity to gain valuable experience in the tech industry.

Responsibilities: - Manage online web chat inquiries from customers, providing timely and accurate responses - Assist customers with product information, troubleshooting, and technical support - Collaborate with team members to ensure customer satisfaction and resolution of issues - Provide excellent customer service and uphold the company's reputation for excellence - Keep detailed records of customer interactions and feedback for analysis and improvement - Stay up-to-date on product knowledge and industry trends to better assist customers - Contribute to a positive and productive working environment

Requirements: - 1 year of experience in a customer service or technical support role preferred - Excellent communication skills, both written and verbal - Strong organizational skills and attention to detail - Ability to work independently and as part of a team - Leadership qualities and a cooperative attitude - Proficiency in using online chat platforms and customer service software - Knowledge of Western Digital products and services is a plus - Must be fluent in English, additional languages are a bonus

Benefits: - Dental insurance - Travel opportunities - Paid overtime

Working Environment: At Western Digital, we believe in a working environment that transcends borders, promoting collaboration on a global scale. Our team is diverse and inclusive, with opportunities for growth and development.

Deadline to apply: June 12, 2024

Equal Opportunity Statement: Western Digital is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.