Online Web Chat Assistant

Job Description:

Sefar AG is seeking a detail-oriented and customer-focused Online Web Chat Assistant to join our team in Geneva, Switzerland. As an Online Web Chat Assistant, you will be responsible for providing exceptional customer service and support through our online chat platform. This position is part-time and entry-level, making it an excellent opportunity for individuals looking to gain experience in a fast-paced and dynamic work environment.

Key Responsibilities: - Engaging with customers via online chat to answer questions, provide product information, and resolve issues in a timely and professional manner. - Collaborating with other team members to ensure a consistent and positive customer experience across all communication channels. - Utilizing resources effectively to address customer inquiries and escalate complex issues as needed. - Assisting with website navigation and troubleshooting technical issues. - Maintaining accurate records of customer interactions and transactions.

Requirements: - 1 year of relevant experience in customer service or a related field. - Strong communication skills and the ability to multitask effectively. - Resourceful and adaptable, with a proactive approach to problem-solving. - Excellent planning and negotiation skills to handle customer inquiries efficiently. - Fluency in English and French (additional languages are a plus). - Must be legally authorized to work in Switzerland.

Benefits: - Paid overtime opportunities. - Paid Time Off (PTO) for work-life balance. - Company transportation provided for employees within Geneva.

Working Environment: At Sefar AG, we strive to cultivate leaders who foster inclusivity and mentorship. Our team is committed to creating a supportive and collaborative work environment where employees can thrive and grow professionally.

Equal Opportunity Statement: Sefar AG is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: Interested candidates should submit their applications by June 7, 2024. We look forward to reviewing your qualifications and welcoming you to our team at Sefar AG.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.