Online Web Chat Specialist

Job Description:

First American Financial is seeking a detail-oriented and adaptable Online Web Chat Specialist to join our team in Geneva, Kanton Genf. This part-time entry-level position requires at least 1 year of experience and is ideal for individuals who are energetic, creative, and innovative.

Responsibilities: 1. Engage with customers via online web chat to address inquiries, provide support, and offer solutions in a timely and professional manner. 2. Utilize various tools and resources to research and resolve customer issues efficiently. 3. Maintain accurate and detailed records of customer interactions and transactions. 4. Collaborate with team members to improve processes and enhance the overall customer experience. 5. Stay informed about company products, services, and industry trends to better assist customers.

Requirements: 1. 1 year of experience in customer service or a related field. 2. Strong communication skills and the ability to multitask effectively. 3. Adaptable and able to work in a fast-paced environment. 4. Energetic and enthusiastic about providing exceptional customer service. 5. Creativity and innovation to find unique solutions to customer challenges. 6. Proficiency in using online chat platforms and other customer service tools. 7. Fluency in English and any additional languages is a plus.

Benefits: 1. Relocation allowance for eligible candidates. 2. Paid overtime opportunities. 3. Parental leave options for qualifying employees.

Working Environment: At First American Financial, we offer a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. Our team is dedicated to providing exceptional service to our customers while supporting each other in a collaborative environment.

Equal Opportunity Statement: First American Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We strive to create a diverse and inclusive workplace where all individuals are valued and respected.

Deadline to Apply: May 29, 2024

We look forward to welcoming a motivated Online Web Chat Specialist to our team! Apply now to join a company that values your skills and offers opportunities for growth and development.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.