Support Associate

Job Description:

Helvetia Insurance is seeking a motivated and resourceful Support Associate to join our team in Lausanne, Vaud, CH on a part-time basis. As an Associate Level employee with at least 4 years of experience, you will play a critical role in providing top-notch support to our clients and internal teams.

Responsibilities: 1. Provide excellent customer support via phone, email, and in person, addressing any inquiries or concerns promptly and professionally. 2. Assist with processing insurance claims and policy changes accurately and efficiently. 3. Collaborate with colleagues to resolve complex issues and provide innovative solutions to improve processes. 4. Maintain up-to-date knowledge of insurance products, services, and industry trends to better assist clients. 5. Update and maintain client information in the company database, ensuring data accuracy and confidentiality. 6. Manage office supplies, equipment, and facilities to ensure a smooth and productive work environment. 7. Participate in training sessions and team meetings to enhance your skills and knowledge.

Requirements: 1. Bachelor's degree in Business Administration or relevant field preferred. 2. Excellent communication skills, both written and verbal. 3. Strong critical thinking and problem-solving abilities. 4. Proficiency in Microsoft Office Suite and CRM software. 5. Ability to work independently and prioritize tasks effectively. 6. Previous experience in the insurance industry is a plus. 7. Must be fluent in English and French.

Personality Traits: Motivated, resourceful Soft Skills: Critical thinking, innovation

Benefits: - Travel and spending expenses covered - Paid sick leave - Company-provided equipment - Opportunities for professional development and growth

Equal Opportunity Statement: Helvetia Insurance is an equal opportunity employer and is committed to promoting equality and fairness for all employees. We welcome and encourage diversity in the workplace and do not discriminate on the basis of race, gender, age, religion, sexual orientation, or any other characteristic protected by law.

Deadline to Apply: 2024-05-15

If you meet the requirements and have the desired characteristics, we encourage you to apply for this exciting opportunity to join our team at Helvetia Insurance.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.