Support Manager

Job Description:

Tractor Supply is seeking a motivated and driven Support Manager to join our team in Bern, Kanton Bern, CH. As a Support Manager, you will be responsible for overseeing a team of support staff and ensuring the highest level of customer satisfaction. This is a part-time position with a mid-to-senior level of seniority, requiring at least 8 years of experience in a similar role.

Responsibilities: 1. Manage and motivate a team of support staff to deliver exceptional customer service. 2. Develop and implement processes to improve efficiency and effectiveness of customer support operations. 3. Monitor and analyze customer feedback to identify areas for improvement. 4. Collaborate with other departments to ensure a seamless customer experience. 5. Provide training and support to team members to enhance their skills and knowledge. 6. Handle escalated customer issues and resolve them in a timely and satisfactory manner. 7. Track and report on key performance metrics to senior management.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Proven experience in a customer support role, with at least 8 years of experience. 3. Strong leadership skills with a demonstrated ability to motivate and inspire team members. 4. Excellent project management skills with the ability to prioritize and handle multiple tasks simultaneously. 5. High emotional intelligence and the ability to communicate effectively with a diverse range of individuals. 6. Knowledge of retail operations and customer service best practices. 7. Proficiency in Microsoft Office Suite and customer relationship management software.

Personality Traits: Motivated, Driven

Soft Skills: Project Management, Emotional Intelligence

Benefits: Retirement plan, Remote work flexibility, Employee discounts

Working Environment: At Tractor Supply, we promote work-life balance and employee well-being. We offer a supportive and inclusive work environment where all employees are encouraged to grow and succeed.

Equal Opportunity Statement: Tractor Supply is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.