Support Manager

Job Description:

We are seeking a knowledgeable and experienced Support Manager to join our team at CSX in Bern, Kanton Bern, CH. As a Support Manager, you will be responsible for overseeing the support team, ensuring that they provide exceptional service to our clients and customers. This is a part-time position with a mid-to-senior level of seniority, requiring a minimum of 7 years of experience in a similar role.

Responsibilities: - Manage and lead the support team, providing guidance, training, and support as needed - Develop and implement strategies to improve customer satisfaction and service delivery - Monitor performance metrics and KPIs to assess team performance and identify areas for improvement - Collaborate with other departments to ensure seamless communication and coordination of support efforts - Handle escalated customer issues and provide resolutions in a timely and efficient manner - Conduct regular team meetings to provide updates, share best practices, and address any issues or concerns - Create and maintain support documentation, training materials, and knowledge base resources - Develop and implement processes to streamline support operations and maximize efficiency - Stay up-to-date on industry trends and best practices to continuously improve support services

Requirements: - 7+ years of experience in a support management role - Resourceful and energetic personality traits - Strong people management and leadership skills - Proven experience in strategic planning and implementing initiatives - Excellent communication and interpersonal skills - Ability to thrive in a fast-paced and dynamic environment - Bachelor's degree in a related field (preferred)

Benefits: - Travel opportunities - Travel and spending expenses - Free food - Unleash creativity in a setting that celebrates and nurtures innovation

Deadline to apply: 2024-06-10

Equal opportunity statement: CSX is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.