Remote Support Manager

Job Description:

Union Pacific is seeking a part-time Remote Support Manager to join our team in Bern, Kanton Bern, CH. The ideal candidate for this mid-to-senior level position should have at least 8 years of experience in a similar role.

Responsibilities: - Manage a team of remote support specialists to ensure timely and efficient resolution of customer issues - Develop and implement strategies to improve customer satisfaction and retention - Monitor and analyze key performance metrics to identify areas for improvement - Collaborate with other teams to streamline support processes and improve overall customer experience - Provide regular reports and updates to upper management on the team's performance

Requirements: - Solid experience in a remote support management role - Strong communication and leadership skills - Ability to multitask and prioritize in a fast-paced environment - Reliable and hardworking - Cooperative and research-oriented - Bachelor's degree in a relevant field preferred

Benefits: - Free accommodation - Dental insurance - Parental leave

Working Environment: At Union Pacific, we prioritize quality in all aspects of our work, products, and services. We strive to create a supportive and inclusive environment where all employees can thrive and contribute their best work.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Union Pacific is an equal opportunity employer and is committed to diversity in the workplace. We encourage all qualified individuals to apply for this position regardless of race, gender, age, religion, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.