Remote Support Manager

Job Description:

Sonova Holding AG is seeking a dynamic and experienced Remote Support Manager to join our team in Geneva, CH on a part-time basis. The Remote Support Manager will be responsible for overseeing and managing a team of remote support specialists who provide technical assistance to our clients. The ideal candidate will have at least 5 years of experience in a similar role, with strong leadership skills and a passion for delivering exceptional customer service.

Responsibilities: - Manage a team of remote support specialists, providing guidance and support as needed - Monitor and evaluate the performance of the remote support team, implementing strategies for improvement - Coordinate with other departments to ensure seamless communication and collaboration - Handle escalated customer issues and provide timely resolutions - Develop and implement training programs for remote support specialists - Stay up-to-date on the latest technology trends and developments in order to provide the best possible support to clients - Work closely with the IT department to troubleshoot technical issues and implement solutions - Maintain a positive and professional attitude at all times, fostering a culture of teamwork and collaboration

Requirements: - Minimum of 5 years of experience in a remote support management role - Strong leadership and communication skills - Resilient and passionate about providing excellent customer service - Excellent problem-solving skills and ability to think on your feet - Strong time management skills and ability to prioritize tasks effectively - Experience with IT support systems and tools - Bachelor's degree in a related field preferred

Benefits: - Company-provided equipment for remote work - Free accommodation and food while on business travel - Opportunities for ongoing learning and development - Competitive salary and benefits package

Equal Opportunity Statement: Sonova Holding AG is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, gender, sexual orientation, age, disability, or any other protected status. All employment decisions are based on merit and business needs.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.