Support Manager - Work from home

American Financial Group is seeking a part-time Support Manager to work from home in Zurich, CH. The ideal candidate for this Mid-to-Senior Level position should have at least 7 years of related experience and possess a driven and resilient personality, as well as demonstrate strong soft skills in innovation and teamwork.

Responsibilities: - Manage a team of support staff remotely to ensure the smooth functioning of day-to-day operations - Act as a point of contact for escalated customer inquiries and provide timely and effective solutions - Develop and implement processes to improve efficiency and customer satisfaction - Monitor team performance and provide regular feedback and coaching to support staff - Collaborate with other departments to address cross-functional issues and drive continuous improvement initiatives - Handle any administrative tasks related to team management and reporting

Requirements: - Bachelor's degree in a related field or equivalent experience - Proven experience in a managerial role within a support or customer service setting - Excellent communication skills both written and verbal - Strong problem-solving abilities and attention to detail - Proficiency in Microsoft Office and other relevant software applications - Ability to work independently and prioritize tasks effectively - Availability to work flexible hours as needed

Benefits: - Free accommodation in Zurich - Paid sick leave - Company transportation for business-related purposes

At American Financial Group, we strive for a harmonious workplace where collaboration and respect prevail. We are committed to providing equal opportunities for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. Join our team and be part of a dynamic and inclusive work environment.

Deadline to apply: July 3, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.