Support Manager - Work from home

Job Description:

Tyson Foods is seeking a Support Manager to join our team on a part-time basis to work from home. As a Support Manager, you will play a crucial role in providing leadership and guidance to a team of support staff, ensuring high-quality customer service and operational efficiency.

Responsibilities: - Manage and oversee a team of support staff, including hiring, training, and performance management - Develop and implement processes and procedures to streamline operations and improve customer service - Monitor and analyze key performance indicators to ensure team goals are met - Handle escalated customer issues and provide resolution in a timely and professional manner - Collaborate with other departments to identify opportunities for process improvement and optimization - Communicate effectively with team members, stakeholders, and senior management - Provide regular reporting and updates on team performance and operational metrics

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 8 years of experience in a customer service or support management role - Demonstrated experience in people management and team leadership - Strong communication and interpersonal skills - Resilient and confident personality traits - Ability to adapt to changing priorities and work in a fast-paced environment - Proficient in Microsoft Office Suite and CRM systems - Experience working in a remote or virtual team is a plus

Benefits: - Travel and spending expenses covered by the company - Paid sick leave - Gym membership reimbursement - Opportunity to work in a challenging and dynamic environment that encourages bold thinking

Equal Opportunity Statement: Tyson Foods is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees can thrive.

Deadline to Apply: Interested candidates should submit their applications by July 14, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.