Support Representative

Job Description:

Omnicom Group is seeking a passionate and resilient Support Representative to join our team in Zurich, Kanton Zurich, CH. This is a part-time entry-level position with no prior experience required.

Responsibilities: 1. Provide excellent customer support via phone, email, and chat 2. Assist customers with product inquiries, technical issues, and troubleshooting 3. Manage customer accounts and ensure accurate and timely information is provided 4. Collaborate with internal teams to escalate and resolve complex issues 5. Document customer interactions and feedback for analysis and improvement 6. Participate in training and development programs to enhance skills and knowledge 7. Contribute to team meetings and projects as needed

Requirements: 1. Passionate about providing exceptional customer service 2. Resilient in handling challenging situations with a positive attitude 3. Strong creativity and problem-solving skills 4. Ability to demonstrate leadership qualities and work well in a team environment 5. Excellent communication and interpersonal skills 6. Basic computer skills and familiarity with CRM systems 7. Fluency in English and German is preferred

Benefits: 1. Paid overtime for additional hours worked 2. Vision insurance for eye care needs 3. Medical coverage for healthcare expenses

Working Environment: Join Omnicom Group and be part of a company that pioneers change and sets industry benchmarks. You will have the opportunity to grow and develop within a supportive and dynamic team.

Equal Opportunity Statement: Omnicom Group is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.