Support Representative - Work from home

Swiss Krono Group is seeking a part-time Support Representative to work from home in Lausanne, Vaud, Switzerland. This entry-level position requires at least 1 year of experience and is perfect for energetic and driven individuals who excel in analysis and teamwork.

Responsibilities: 1. Provide customer support via phone, email, and chat services. 2. Assist customers with product inquiries, order tracking, and issue resolution. 3. Escalate complex problems to the appropriate team members for resolution. 4. Maintain a high level of professionalism and customer service at all times. 5. Collaborate with colleagues to improve processes and customer experience. 6. Meet or exceed performance metrics and goals set by the company.

Requirements: 1. 1 year of experience in customer service or a related field. 2. Excellent communication skills in both written and verbal forms. 3. Ability to work independently and as part of a team. 4. Strong problem-solving skills and attention to detail. 5. Proficiency in using computer systems and software. 6. Must have a quiet workspace with reliable internet and phone access.

Benefits of working at Swiss Krono Group include Paid Time Off (PTO), Parental leave, and Profit sharing. The company prioritizes employee well-being through health and wellness initiatives.

Equal Opportunity Statement: Swiss Krono Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable laws. All qualified candidates are encouraged to apply.

Deadline to apply: June 23, 2024. Join our team and help us provide top-notch customer support from the comfort of your own home!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.