Remote Web Chat Associate

We are looking for a dedicated and driven Remote Web Chat Associate to join our team at Glas Trösch Holding AG, a leading company in the glass industry based in Zurich, Switzerland. As an Associate Level position, we require a minimum of 3 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries and provide support via web chat - Build and maintain relationships with customers to ensure a positive experience - Work collaboratively with the sales and marketing teams to enhance customer satisfaction - Utilize problem-solving skills to address customer concerns and complaints - Maintain accurate records of customer interactions and transactions

Requirements: - Excellent written communication skills - Ability to multitask and prioritize effectively - Strong attention to detail - Cooperative attitude and willingness to work in a team - Innovative mindset to help improve processes and systems - Proficiency in using web chat platforms and customer service software

Personality traits: - Driven and motivated to succeed - Dedicated to providing excellent customer service

Soft skills: - Cooperation with team members - Ability to innovate and suggest improvements

Benefits: - Paid overtime for additional work hours - Disability insurance for peace of mind - Joining bonus for new employees

Working environment: At Glas Trösch Holding AG, we encourage calculated risk-taking to drive innovation and progress. We provide a supportive and dynamic work environment where employees are empowered to take initiative and contribute to the company's success.

Equal opportunity statement: Glas Trösch Holding AG is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, disability, or any other characteristic protected by law.

Deadline to apply: 2024-07-03

If you meet the requirements and are excited about the opportunity to join our team as a Remote Web Chat Associate, we encourage you to apply before the deadline. We look forward to reviewing your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.