Web Chat Manager

Job Description:

AutoZone, a leading automotive retailer in Zurich, is seeking a talented and experienced Web Chat Manager to join our team on a part-time basis. As a mid-to-senior level professional with at least 6 years of experience in a similar role, you will be responsible for managing our web chat platform and ensuring excellent customer service through online interactions.

Responsibilities: - Oversee and manage the web chat platform, including monitoring chat queues, assigning chats to appropriate agents, and ensuring timely responses to customer inquiries. - Train and coach web chat agents to deliver high-quality customer service and adhere to company policies and procedures. - Analyze chat transcripts and customer feedback to identify trends and areas for improvement in the chat customer experience. - Work closely with other departments, such as Customer Service and Marketing, to ensure a seamless customer experience across all channels. - Keep up-to-date with industry trends and best practices in web chat management to continuously improve our processes and results.

Requirements: - 6+ years of experience in web chat management or a related field. - Motivated and driven individual who thrives in a fast-paced environment. - Strong emotional intelligence and analytical skills to understand customer needs and improve chat performance. - Excellent communication and interpersonal skills to effectively lead a team of web chat agents. - Proficiency in web chat software and tools. - Bachelor's degree in Marketing, Communications, Business, or a related field.

Benefits: - Vision insurance - Retirement plan - Life insurance

Working Environment: At AutoZone, we strive for a harmonious workplace where collaboration and respect prevail. We value the diverse perspectives and ideas of our team members and provide a supportive environment for professional growth and development.

Deadline to apply: 2024-07-07

Equal Opportunity Statement: AutoZone is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.