Web Chat Manager - Work from home

Job Description:

As a Web Chat Manager at Kroger, you will be responsible for managing the web chat operations and ensuring a seamless customer experience. This is a part-time, work from home position based in Geneva, Kanton Genf, CH. The ideal candidate will have at least 7 years of experience in a similar role and possess strong leadership and communication skills.

Responsibilities: - Manage and oversee the web chat team, ensuring that all customer inquiries are handled promptly and efficiently - Monitor chat performance metrics and implement strategies to improve customer satisfaction - Develop training materials and provide ongoing support to chat agents - Collaborate with other departments to ensure a cohesive customer experience across all channels - Stay up-to-date on industry trends and technology to innovate and improve chat operations

Requirements: - Bachelor's degree in a related field - 7+ years of experience in web chat management or a similar role - Motivated and resilient personality traits - Strong research and innovation skills - Excellent communication and interpersonal skills - Ability to work independently and manage a remote team effectively

Benefits: - Training and professional development opportunities - Profit sharing opportunities - Company transportation benefits - High-energy workplace focused on delivering impactful results

Equal Opportunity Statement: Kroger is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We encourage individuals of all backgrounds to apply.

Deadline to apply: 2024-05-11

If you meet the requirements and are excited about the opportunity to work in a high-energy and innovative environment, we encourage you to apply for the position of Web Chat Manager at Kroger. Join us in creating exceptional customer experiences and making a difference in the world of online customer service.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.