Web Chat Manager - Work from home

Job Description:

United Continental Holdings is seeking a motivated and driven individual to join our team as a Web Chat Manager, working remotely from home. As a Mid-to-Senior Level position, the ideal candidate will have at least 8 years of experience in a similar role.

Responsibilities: - Manage a team of web chat agents, ensuring they provide exceptional customer service and meet performance targets. - Develop and implement strategies to improve customer satisfaction, retention, and conversion rates. - Monitor and analyze chat interactions to identify trends and opportunities for improvement. - Collaborate with other departments to ensure a seamless customer experience across all channels. - Train and mentor team members, providing guidance on best practices and feedback on performance. - Utilize emotional intelligence and people management skills to resolve conflicts and build a positive team culture.

Requirements: - Bachelor's degree in Marketing, Business, Communication, or a related field. - Proven experience in managing web chat teams and driving customer engagement. - Strong communication skills, both written and verbal. - Excellent organizational and time management abilities. - Ability to work independently and collaboratively in a remote environment. - Experience with chat platforms and customer service software. - High level of emotional intelligence and the ability to lead and inspire a team.

Personality Traits: Motivated, Driven

Soft Skills: People Management, Emotional Intelligence

Benefits: - Remote work flexibility - Travel & spending expenses - Relocation allowance

Working Environment: At United Continental Holdings, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We value innovation, creativity, and collaboration, and provide our employees with the support and resources they need to succeed.

Equal Opportunity Statement: United Continental Holdings is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.